Refund policy

Return & Refund Policy

Thank you for shopping with Picasso Print DTF™. Unless there is a verified production or manufacturing defect, all sales are final, and we do not issue refunds or accept general returns. However, we are dedicated to resolving issues regarding print defects, incorrect orders, or damaged items.

Defective or Damaged DTF Transfers
Due to the custom nature of our products, we do not accept returns or offer refunds for DTF transfers unless the item arrives damaged or has a manufacturing defect.

To submit a claim:
1. You must contact us within 7 days of receiving your order.
2. Email support@picassodtfprint.com with your order number, a brief explanation, and clear photographs of the defect or damage.
3. If approved, we will issue a full refund to your original payment method (including applicable original shipping charges), or provide a replacement as deemed appropriate. Refunds typically process within 3–5 business days.

Apparel Size Exchanges
We do not accept returns or exchanges unless there is a production defect. However, for apparel garments (such as T-shirts and sweatshirts), we offer exchanges for a different size under the following terms:
- Exchange Window: You must contact us within 14 days of delivery to request a size exchange.
- Item Condition: Items must be unworn, unwashed, and in their original condition.
- Return Shipping: Customers are fully responsible for purchasing and providing their own return shipping label. Original shipping costs are non-refundable.

Important Information
- No General Returns: We do not accept returns, issue refunds, or provide exchanges for personalized prints, gang sheets, or buyer's remorse.
- Carrier Transit Damage: If your package arrives damaged in transit, please contact both our support team and the shipping carrier promptly with photos of the packaging and items.

- Questions: For any inquiries regarding your order, contact us at support@picassodtfprint.com.